Refund policy
At Stay at Joeys, all sales are final.
Due to the nature of our products and for hygiene and quality control reasons, we do not offer:
- refunds
- exchanges
- change of mind returns
Please ensure all order details, sizing, and shipping information are correct before placing your order.
If your item arrives damaged or faulty, please contact us within 48 hours of delivery at:
Please include:
- your order number
- clear photos of the item and packaging
- a description of the issue
Items that show signs of wear, misuse, accidental damage, or improper care will not be considered faulty.
Stay at Joeys reserves the right to deny any return, refund, or exchange request that does not meet the above conditions.